HIPAA stands for the Health Insurance Portability and Accountability Act as Trillian wants to keep its users updated with urgent messages at all times. Think of this blog as an extension of our excellent customer service.Trillian is a free chat & instant messaging app as well as a business and HIPAA compliant program. We aim to help! It's not uncommon for our staff to end up on a screen share or phone call with customers to help troubleshoot problems. 'Customer service is accommodating, responsive and helpful' Trillian works great with BYOD (bring your own device) policies and helps teams stay connected wherever they are. The COVID-19 pandemic has made remote working options critically important for businesses. 'Our remote employees can reach us anytime, on any device' We are one of the last few companies still committed to offering on-prem server software, and regularly work with organizations in industries with regulatory and compliance needs like banking and healthcare. 'Trillian can be run on-premises to keep data under our control' Trillian's desktop applications integrate tightly with the OS – we're not just a web application! – which means pop-up notifications appear near the clock to help you see and deal with urgent matters in real time. 'If we're stuck on a call we can still communicate' Phone calls can be disruptive and email inboxes get cluttered – Trillian might never replace these entirely (sorry!), but it does help restore balance and reduce email load. 'We're spending way less time on emails or on the phone' ' This is an announcement for Mark to come to reception. Yep, this is still a thing, especially with some of our healthcare customers. 'It reduces the need to use overhead paging' Instead of searching out answers from one individual at a time, Trillian's powerful group chats let users message a group and find out what they need to know right away. 'Employees can request help from a group of people' Trillian's pricing is completely transparent and very competitive! For more information on our pricing for businesses, see here. We don't hide our pricing behind a sales call. Take a look at our status page to check our track record. 'In fact, it works better than everything else we tried'īecause our customers rely on Trillian for employee communication, we believe strongly in reliability and service uptime. Trillian is easy to pick up for new users no matter how technologically savvy they might be or what methods of communication they are used to. 'It’s easy for our employees to use and understand' ![]() Before we start using our blog to share advice and insights, let’s talk about why people put so much trust in us and why Trillian 'just works': 1. Our customers tell us when we do great work (and when we don't!). Why Trillian is perfect for business communications That way, you ensure everyone is working towards the same goals, and you can increase your employee productivity while still meeting the standards set by modern customer expectations. You need up-to-date tools to maintain open lines of communication. Suddenly, Marketing is making promises that Sales can’t keep, and the devs have built a desk-fort and declared war on Customer Service. We’re launching our new blog to share a little know-how, get the conversation flowing and help bring better communication to the world.Īs your business grows, departments become siloed and it can get much harder to collaborate. Today, instant messaging has become a vital part of doing business for organizations of many different shapes and sizes.Īt Cerulean Studios, we have 20 years of experience providing Trillian's secure (and now HIPAA-compliant!) instant messaging to consumers and businesses alike, so it stands that we know a thing or two about integrating IM into your organization. In 2019, the global number of IM accounts totaled over seven billion.
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